Next Working Day Services

Next working day delivery is available on all ‘Ex-Stock’ items if ordered before
4.30pm. Next working day delivery is only available to UK Mainland addresses
(excluding the Scottish Highlands). For deliveries to the Scottish Highlands
(postcodes over ‘AB25’) a 2-3 working day delivery service may apply, ask for
more details on specific postcodes.

For Ireland the Company provides a next working day delivery service to the cities
of Dublin, Belfast, Cork and Limerick on ‘Ex-Stock’ items ordered before 3.00pm.
To any other part of Ireland a 2-3 working day delivery time applies.

Premium Next Working Day Services
(Timed-Deliveries)

The premium next working day delivery packages include a 9 a.m., 10 a.m. and 12
a.m. service. Please contact one of Apex Stainless Fasteners sales teams for your
individual quotation.

Same-Day Delivery

A same-day delivery service is also available based on specific quotation. Please
contact a member of the sales team as these are calculated individually.

Collection

‘Ex-Stock’ Goods can be collected from an individual branch by prior arrangement
with a sales advisor. This is normally free, but sufficient time has to be provided
for the warehouse teams to pick and pack the order. Goods requiring an inter
branch transfer may incur carriage costs.

Despatching Goods

While the objective is to despatch all goods same day on UK and Irish based
orders for ‘Ex-Stock’ items, during busy periods orders may be despatched the
following day. Goods despatched to Europe and elsewhere overseas are usually
despatched within 48 hours of receipt of the purchase order, although same day
shipping is possible.

Tracking your package

Goods can be tracked and Estimated Times of Arrival (ETA) as well as Proof
of Delivery (POD) can be provided, by contacting a sales team member and
providing an order or consignment reference.

Credits/Returns

All goods must be signed for upon receipt and any damages or shortages reported
to the Company in writing within 7 working days.

In the unlikely event of a problem with the goods received it is essential to report
the issue to a sales team member in order to arrange for a credit/collection to be
arranged at a suitable time. Credits are processed as soon as possible following
return of goods.

Handling Charges

Handling charges may be applied when goods are returned, subject to the
circumstances. For example, on Ex-Stock goods returned which have been
incorrectly ordered a minimum 15% Handling Charge plus transport costs will
be incurred. The return of goods must be agreed with the Company prior to any
return. Goods not in original boxes cannot be accepted back.

Carriage Charges

Carriage charges on all domestic (UK and Ireland) based orders will be notified at
the time of order or alternatively please refer to your carriage charge rates which
would have been agreed with your local Apex Stainless contact at the time of
account application.

For any queries or to receive an individual quotation for one of the premium
delivery services that Apex can offer, please contact your local branch for further
details.

Export Carriage Charges

On opening an account with Apex Stainless Fasteners Ltd, your local branch
advisor will advise you of any relevant carriage charges. Carriage Charges will be
allocated on an individual basis depending upon the exact destination and the size
of the order. Please refer to your local branch contact for further details and any
individual quotations you require.

Out of Stock Items

The Company will provide an individual carriage quotation and lead-time for small
order out-of-stock, non-stock or manufactured items.