Delivery & Returns
Fast, Reliable Delivery – Now with DPD & Palletways
Apex Stainless is proud to announce our new delivery partnerships with DPD and Palletways, bringing you an even better shipping experience across the UK.
[DPD & Palletways Logos]
What’s New?
- Superior Delivery Experience: Enjoy one-hour delivery windows, live tracking, and award-winning service with DPD for parcels. Palletways provides reliable palletised freight solutions, supported by a vast UK and European network for fast, secure deliveries
- Sustainability at the Forefront: Both DPD and Palletways use electric vehicles and carbon offsetting to reduce environmental impact. Choosing a DPD Pickup Point can reduce CO₂ emissions per parcel by up to 63%
- Enhanced Support: Access new portal features, streamlined returns, and dedicated support contacts for both parcel and pallet deliveries
UK Delivery
- Free next day delivery on all orders (carriage paid thresholds apply)
- Early a.m. delivery available by arrangement
- All shipments are fully traceable via DPD and Palletways online tracking
International Delivery
- Delivery to Northern Ireland and Ireland will remain the same
- Export orders outside of UK & Ireland will also remain the same
- Speak to you sales representative if you have any questions
Returns
- Returns are managed through our new delivery portals. For parcels, use the DPD app or website to request a return label and drop off at your nearest DPD Pickup Point. For pallets, contact our support team or use the Palletways online help centre for guidance.
- Full instructions are provided with your order and on our website
- If you have any questions, our support team is ready to help
Delivery FAQs
When will my order arrive?
Most UK orders are delivered next day. You’ll receive a one-hour delivery window from DPD, or tracking details for Palletways shipments
Can I track my order?
Yes, all orders are fully trackable via the DPD app/website or the Palletways portal
Are there changes to costs or thresholds?
Delivery charges and thresholds remain the same for most services. Any changes will be communicated in advance
What if there’s a problem with my delivery?
Contact our support team immediately. Both DPD and Palletways offer robust support and claims processes for lost or damaged goods
Contact & Support
For any delivery or returns queries, please contact your sales representative or our support team.
You can also find answers to common questions in our FAQ section.
Ready to experience the new standard in delivery? Place your order today and benefit from our enhanced partnerships with DPD and Palletways.